Terms of Service

1. Acceptance of Terms

By accessing and using the Trout Software website (trout.software) and any associated services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Description of Services

Trout Software provides on-premise cybersecurity appliances and related software for network security, compliance, and operational technology protection. Our website provides information about our products, resources, and services.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable law or regulation
• Attempt to gain unauthorized access to any part of the website or its systems
• Use automated tools to scrape, crawl, or extract data from the website without permission
• Interfere with or disrupt the website or its infrastructure

4. Intellectual Property

All content on this website — including text, graphics, logos, images, software, and documentation — is the property of Trout Software SAS and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

5. Product Terms

Use of Trout Software products (including the Access Gate appliance and associated software) is governed by a separate product license agreement provided at the time of purchase or deployment. These website Terms of Service do not replace or modify any product license agreement.

6. AI Chat Assistant

Our website features an AI-powered chat assistant ("Trout AI") designed to answer questions about our products and services. By using the chat assistant, you acknowledge and agree to the following:

• Message processing and retention. Chat messages you submit are sent to a third-party AI provider (Anthropic) for processing and are stored in our database to generate responses, improve the quality of the assistant, and support our sales operations.
• Data collected. We collect and retain chat messages, your approximate geographic location (country), the page you were on when you opened the chat, and any email address you voluntarily provide. We do not store your IP address in plain text.
• Purpose. Retained chat data is used to provide and improve the chat service, qualify sales inquiries, and follow up with you if you have provided contact information.
• No guarantees of accuracy. Trout AI is an automated assistant and may produce inaccurate or incomplete information. Responses should not be relied upon as professional, legal, or technical advice. We encourage you to verify any information with our team.
• No cross-session data sharing. The assistant does not have access to other users' conversations or data. Each chat session is isolated.
• Retention period. Chat data is retained for a reasonable period necessary for sales follow-up and service improvement, after which it may be deleted.

7. Disclaimer of Warranties

The website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied. Trout Software does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Trout Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability shall not exceed the amount paid by you, if any, for accessing the website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of France or the laws of the State of New York, United States, depending on your location. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France, or the state and federal courts located in the State of New York, United States.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, contact us at: legal@trout.software

Trout Software SAS
Lyon, France